Effective Date: December 10, 2025
Manna Life (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or participate in our health and wellness services, including telehealth consultations.
By accessing our site or using our services, you agree to the practices outlined below.
1. Information We Collect
We collect information that helps us provide safe, effective, and personalized healthcare and wellness services. This may include:
Personal Contact Information
Name, email address, phone number, and mailing address.
Health & Wellness Information
Details shared during your intake or consultation, including medical history, current symptoms, medications, lab results, lifestyle factors, and wellness goals.
Payment Information
Billing details necessary to process transactions and recurring service authorizations.
Account & Communication Activity
Appointment history, secure messages, preferences, and interactions through our patient portal.
Device & Usage Data
IP address, device type, browser version, geolocation (general), and browsing behavior collected through cookies or analytics tools.
2. How We Use Your Information
We use your information to support your care experience and comply with healthcare standards. This includes:
Delivering telehealth, wellness, and clinical services
Reviewing your health history and developing personalized care plans
Processing payments and managing subscriptions
Coordinating prescriptions with licensed pharmacies
Responding to questions, support needs, and patient requests
Sending reminders, follow-ups, and relevant service updates
Improving website functionality and user experience
Conducting internal analytics to enhance patient care
Complying with HIPAA and other healthcare regulations
We do not use your health information for any purpose not permitted under HIPAA.
3. Cookies & Tracking Technologies
We use cookies, pixels, and third-party analytics to understand how visitors use our website. These tools help us:
You may adjust your browser settings to limit or disable cookies.
4. How We Share Information
We do not sell your personal information.
We may share your information with:
Licensed Healthcare Providers
To deliver telehealth services and create your care plan.
Licensed U.S. Pharmacies
For prescription fulfillment when a provider determines a medication is clinically appropriate.
HIPAA-Compliant Service Vendors
Including hosting providers, scheduling platforms, billing processors, lab partners, and secure communication systems.
Regulatory or Legal Authorities
When required to comply with federal or state law.
Analytics & Advertising Providers
Only after data is de-identified or aggregated.
5. Prescription Fulfillment
When a prescription is medically appropriate, your provider may send it to a U.S.-licensed pharmacy. During times of medication shortages, compounded alternatives may be considered following applicable FDA guidance.
Pharmacy Partner
Compounding Pharmacy of America
5710 Kingston Pike, Suite A
Knoxville, TN 37919
Phone: (865) 243-2488
www.compoundingrxusa.com
This pharmacy operates as a licensed 503A facility following state and federal compounding regulations. If a prescribed compounded medication becomes unavailable, we will assist you in transitioning to an FDA-approved alternative when appropriate.
6. Your Rights & Choices
You may request:
Access to or updates of your personal information
A copy of your medical or wellness records
Deletion of your account or records (when legally permissible)
Opt-out from marketing communications
Cancellation of recurring billing
To submit a request, contact:
info@mannalife.com
We respond to verified requests within 30 days.
7. CCPA Rights (California Residents)
If you reside in California, you have the right to:
Know what personal data we collect
Request deletion of your personal information
Request that we stop selling or sharing your personal data
(We do not sell personal data.)
Contact: info@mannalife.com
8. HIPAA Compliance
We follow all requirements under the Health Insurance Portability and Accountability Act (HIPAA). This includes:
Encrypting PHI during transmission and storage
Restricting access to authorized personnel only
Maintaining secure systems and audit controls
Your protected health information is used solely for treatment, payment, and healthcare operations as permitted by HIPAA.
9. Children’s Privacy
Our services are intended for adults 18 years and older.
We do not knowingly collect personal information from children under 13. If such information is submitted, we will delete it promptly.
10. Data Retention
We retain information only as long as necessary to satisfy:
Clinical obligations
Legal and regulatory requirements
Patient safety and continuity of care
You may request deletion, though healthcare retention laws may require certain records to remain archived.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any revisions will be posted with a new effective date. Continued use of our services indicates acceptance of any updates.
12. Contact Us
